1. Are all the goods sold by XX company authentic? How about after-sales service?
A: the goods sold by XX company are genuine goods, and the invoice is provided free of charge. With the sales certificate of XX company, all goods can enjoy after-sales service guarantee. XX company will strictly perform the obligation of exchanging and returning goods for the sold goods. See the after-sales instructions for details
2. Why is there so much difference between the price of XX company and the price of physical product store?
A: a product from the manufacturer to the general agent, wholesalers, to expensive decoration luxury product stores, each link of the price increases, consumers can only passively accept the unreal high price, and a certain company is directly supplied by the manufacturer. Inquire about the reason of a company's low price > > >
3. How to place an order in XX company?
A: placing an order in a company is the same as most shopping websites, if you don't know much about online shopping. View > > > detailed purchase process (you can click to view each step, there is a detailed large picture introduction!).
4. How to deal with the damage caused by transportation?
A: we are responsible for the damage or loss of goods due to road transportation, so you don't need to worry about transportation. (it is normal that there may be slight collision on the outer package of the product after long-distance transportation, but it will not damage the goods in the box. The packaging of XX company is famous for its strong packaging.)
5. How much is the freight, please?
Answer: (1) you can click → delivery description → delivery, freight and time query.
(2) After you click the goods to purchase, the system will inform you of the specific freight and shipping time in the process of submitting the order.
6. How long can it be delivered?
A: usually we will produce according to your size and model after you place an order. We can deliver the order before 16:30 every day by express delivery. As for the time of arrival, it depends on the express delivery and weather capacity, and the timeliness of the original goods is not guaranteed. You should know about express delivery.
(enter my account, there is express order number in the order details, you can self-help online query of the goods ordered in transit and arrival time) the first online self-service query function of order delivery is provided!
7. What should I do if I am not satisfied with the goods?
A: due to customized products. Before you place an order, you can buy it again. After payment, you can produce the product according to your size. After delivery, no return or replacement is supported. Please make sure to buy again. Please refer to the return and exchange process for details
8. Invoice or not?
We sell all the goods are free to provide receipts and delivery notes and regular invoices, of course, these are before you place an order must communicate well. In the absence of good communication, there is no such thing. After you receive the goods and confirm that you like it, enter the "my account" and "request invoice" of XX company to submit the invoice online, and our customer service will mail the invoice to you by ordinary mail. Request invoice instructions > > >
9. What payment methods does XX company have?
A: for the payment methods we currently support, please refer to > > > payment methods

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